Refund policy

Last updated: October 15, 2026

At PackCubs, we take pride in creating our custom-made Pokémon card packs and carefully preparing every order for shipment. We take reasonable precautions to package orders securely and minimize the risk of damage during transit.

All Sales Are Final

All Pokémon card packs sold through our website are final sale, whether opened or unopened. Due to the custom-made nature of our products, we do not accept returns, exchanges, or refunds for change of mind, personal preference, or dissatisfaction with the contents of a pack where the product was supplied as described.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

We make every reasonable effort to ensure that orders are prepared accurately and packaged securely. However, if your order arrives damaged, contains a defective product, or does not match the order you placed, please report the issue within 7 calendar days of delivery by contacting us.

To help us investigate, please provide:

  • Your order number.

  • A clear description of the damage, defect, or discrepancy.

  • Clear photographs showing the affected products and the specific issue.

  • Photographs of the outer packaging, shipping label, and any visible shipping damage, where relevant.

Please retain the affected products and original packaging until we have reviewed your report. Do not discard, alter, or return items unless we ask you to do so.

We will assess each report individually and may request additional information or evidence reasonably necessary to verify the issue. Where appropriate, we will offer a suitable resolution, which may include a replacement, refund, or another remedy required by applicable law.

Lost, Missing, or Stolen Packages

Shipping Insurance
If you purchased shipping insurance, we highly recommend recording the package opening on video. This may be required by the courier in case of a claim.

If your tracking information shows that your package has been delivered but you have not received it, please email us at packcubstcg@gmail.com within 3 calendar days of the carrier's delivery confirmation.

Please note that a Police report can be requested for any refund or return.

By placing an order through our website, you acknowledge that you have read and understood this policy, subject to your rights under applicable law.